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See how to make DTS work by following guidance on the DTS support page.All Army Knowledge Online (AKO) users who have a CAC should now be migrated to Do D Enterprise Email (DEE) and will no longer be able to access their AKO email with username and password.If you have been issued a new CAC since 1 February 2016 and are having problems accessing CAC enabled websites, you may have a CA certificate above 33 and need to update your Do D certificates on your computer.Solution 1-2: Have another person logon to the computer with their CAC.Solution 2-7: Solution 2-8: If you have a 3rd party DAR (Data at Rest) called Credent installed, it seems to encrypt something in the user's profile that will not allow them to logon cached.If you have your administrator's help, you can decrypt all of your user data, then be able to logon to the computer again. Solution 2-9: Verify if your Smart Card service is started look here for instructions.To update the driver manually, follow this guidance.The only other solution for it not working is to return it and purchase a different reader.
This is due to the way your credentials are cached on the computer.
DISA has not figured out a way yet to authenticate the CACs with the newer Root certifications of Root CA3 and Root CA4.
You will need to request a regular account for the Do D organization.
Contact your local Help Desk to verify whether your user account is still in the system.
Solution 2-4: The computer may have been removed from the network.
Problem 9: You have Activ Client installed on your computer, but do not use your CAC reader that often AND you are tired of the annoying message that pops up telling you you do not have a CAC reader plugged in.